Collection of personal information
When you use this website you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number. By giving us such information you will need to consent to our using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at firstname.lastname@example.org. We will return or destroy your personal information within 5 days of receipt of your withdrawal of consent. Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.
Use of personal information
We may use your information to process your service requests, provide access to privileged areas of the Website, to administer contests and competitions, personalise your visit to our site and to enable us to review, develop and improve the products, services, and special offers we provide online. We may occasionally carry out market research and send you details of services and offers that we think will be of interest to you. If you do not wish to receive such information, please ensure you e-mail email@example.com or alternatively when we send you an e-mail, it will contain a provision to allow you to opt out of receiving any further information from us.
Disclosure of personal information
We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by OSC.
Right to access your personal information
You can obtain access to your personal information held by us by writing to us at: Information Officer, Open Study College, 6140 Knights Court, Birmingham Business Park, Solihull Parkway, B37 7WY.
We may create and access cookies (a piece of information which is stored on your computer and allows us to identify if you have visited the site before) on your PC. Third party advertisers may also create and access cookies, which will be subject to their privacy policies - we accept no responsibility or liability for the use of such third parties' cookies. If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser's "security settings" section. However, please note, permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.
All account information is password protected. Where appropriate we use industry standard SSL encryption to protect data transmission. All security on our websites is treated seriously and reviewed by our security & abuse team on a regular basis.
We also undertake security steps, including extensive use of SSL technology, on our back end systems that store customer account information.
At OSC we take security very seriously and make purchasing our services online as safe as shopping at any other store. Your browser will go into secure mode before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen or for the when the address bar goes green. Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 256 bit encryption and therefore keeps your details as safe as possible at all times.
We only accept payments which are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. No credit or debit card details are stored on our servers once your initial payment has been processed. They are stored securely with Symantec. Once on their systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. The encryption keys are held on state of-the-art, Symantec's Global Root certificate tamper proof systems, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
If you have any further concerns about security, please email our Customer Service team at firstname.lastname@example.org